Team Leader Scottsdale

Team Leader

Full Time • Scottsdale
Job Description:
Lead your Team! Own your shift – victories and areas of opportunity 
Care for guests by making Customer Experience first priority
Care for team members by creating & maintaining healthy culture 
Encourage, coach, & reward – through 5 Core Values, be the example 
• Integrity      
• Stewardship      
• Leadership      
• Resilience      
• Innovation

For Kitchen: help with shift duties; complete tasks ranging from breading & cooking chicken to assembling food for orders. 
 
For Front of House: help with shift duties; complete tasks ranging from taking orders to assembling prepared food to go out the door. 
 
 Roles & Responsibilities: 
  • Opening with excellence, closing with care 
  • Direct shifts by organizing team members and keeping everyone on task to ensure guest satisfaction
  • Facilitate the completion of operational checklists on a daily and weekly basis
  • Coach team members in operational roles 
  • Develop people: coach team members in their current roles to improve performance and prepare them to serve our guests
  • Support directors by helping to achieve long-term goals
  • Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures
  • Shift management – breaks, communication, call-off management, discipline, reward & recognition
  • Ensure all team members on shift are aware of plan for the day
  • Ensure store is clean and organized
  • Appropriately handle all customer issues and play a positive role in customer recovery.
  • Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
  • If closing, control pre-close functions while not compromising service and food quality standards.
  • Front of the House (FOH) – Responsible for all cash management duties. Count down registers, tracking cash and coupon accountability, change fund management, Daily Report
  • Back of the House (BOH) – Follow all waste tracking procedures at all times
  • BOH – Is aware of food cost and labor cost best practices and works to implement them at all time
Skills
  • Outstanding communication skills
  • Leader (track record of achievement)
  • Desire for ongoing training/education
  • Ability to work in a team environment
  • Results-oriented
  • Ability to make decisions quickly
  • Ability to motivate others
  • Proven history of consistently performing at a high level
  • Competency in area of responsibility
  • Embodies the Restaurant’s vision
  • Unquestionable integrity and represents Chick-fil-A well
  • Lead the business to achieve labor/food cost targets and speed of service goals
  • Anticipates problems before they happen
  • Passion for operational excellence in everything you do
  • Responsible for money, food, labor, and training systems
Ideal Candidate:
  • 2-4 years leadership experience (Chick-fil-A experience highly preferred, not required) 
  • Demonstrates humility and servant leadership mentality
  • Growth and results-oriented
  • Competitive and hungry; possesses a willingness and desire to learn and be coached
  • Adaptable and resourceful problem solver
  • Passion to pursue excellence 
Benefits: 
  • Health Insurance 
  • Retirement: 401k plans with match up to 4% 
  • Food Privileges: You will receive free food while working
  • Clean Freaks Car Wash Privilege: You will receive unlimited Full Service car washes 
  • Paid Sick Leave: 5 personal/sick days accrued 
  • Personal & Professional Leadership Development with Director Team
 

Offer Range: $18.00 - $20.00
Compensation: $18.00 - $20.00 per hour




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The Team Member Experience

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.