Director of Operations Scottsdale

Director of Operations

Full Time • Scottsdale
Job Description:
Support COO in operational goals at the director level. Direct and oversee operations in all departments. Enhance operations to enrich customer experience and drive organizational capacity.

Roles & Responsibilities: 
  • Rally team leaders behind desired operational goals 
  • Support team leaders in each area of the business (Front of House, Back of House, Chick-fil-A Delivery) 
  • Uphold our policies & procedures 
  • Ensure operational checklists are completed on a daily, weekly, & monthly basis 
  • Opening with excellence, closing with care 
  • Coach leaders in both operational & admin roles on shift 
  • Develop people: coach team in their current roles to improve performance and prepare them for future roles
  • Equip & calibrate team leaders to meet their expectations & scorecard 
Requirements: 
  • Communicates effectively: 
    • Clearly & professionally
    • Set clear expectations 
    • Able to lead crucial conversations with discretion & empathy 
  • Time management: 
    • Organized 
    • High capacity 
    • Sets & meets deadlines 
    • Prioritizes goals 
    • Makes wise decisions in their area of the business
  • Operational Excellence 
    • Front of House
    • Back of House 
    • Drive-Thru
    • Beyond the Restaurant 
  • Develop & Coach leaders 
    • Create bench of leaders 
    • Hold leaders accountable 
Scorecard:
  • Overall Satisfaction 
  • Speed of Service 
  • Order Accuracy 
Ideal Candidate:
  • 3-5 years high level leadership experience (Chick-fil-A experience preferred, not required) 
  • High level of business acumen 
  • Demonstrates humility and servant leadership mentality
  • Growth and results-oriented
  • Competitive and hungry; possesses a willingness and desire to learn and be coached
  • Adaptable, self-starter, and resourceful problem solver
  • Passion to pursue excellence 
Benefits: 
  • Health Insurance 
  • Retirement: 401k plans with match up to 4% 
  • Food Privileges: You will receive free food while working & off shift, as well as 25% off catering 
  • Clean Freaks Car Wash Privilege: You will receive unlimited Full Service car washes 
  • Vacation & Personal Emergency Time Off: 1 week paid vacation + 5 personal/sick days accrued 
  • Personal & Professional Leadership Development with Owner/Operator  
Compensation: $22.00 - $24.00 per hour




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The Team Member Experience

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.